Conditions for returning goods

  • . Return and exchange of goods.
    1. Defects in the sold goods are eliminated, low-quality goods are replaced, returned in accordance with the 2001 order of the Minister of Economy of the Republic of Lithuania. June 29 by order no. 217 "Regarding the approval of the rules for the return and exchange of items" approved by the rules for the return and exchange of items, except in cases where the contract cannot be canceled according to the laws of the Republic of Lithuania (when the contract is concluded for the sale of hygiene products - bed linen; see information on the website of VšĮ "Vartotojų centras" http 18.) In all cases, money for returned goods is transferred only to the payer's bank account.
    2. In order to return the product(s) based on Clause 1 of the Rules, the Buyer may do so within 14 (fourteen) working days from the day of delivery of the goods to the Buyer, informing the Seller through the means of communication specified in the contact section, indicating the name of the returned product, the order number and the reasons for the return .
    3. When returning the goods to the buyer, it is necessary to comply with the following conditions:
    3.1. the returned item must be in its original, neat packaging;
    3.2. the product must be undamaged by the Buyer;
    3.3. the product must be unused, without losing its appearance as a product (label intact, protective film not torn off, etc.) (this clause does not apply in the case of returning a defective product);
    3.4. the returned product must be in the same configuration as the Buyer received it;
    3.5. when returning the product, it is necessary to present the document of its purchase.
    4. The Seller has the right not to accept the goods returned by the Buyer, if the Buyer does not comply with the conditions for returning the goods specified in point 3.
    5. When returning the wrong product and/or low-quality product, the Seller undertakes to take back such products and replace them with similar suitable products.
    6. In the event that the Seller does not have goods suitable for replacement, the amount paid will be returned to the Buyer, excluding the cost of delivery.